HeartRise Support

How can we help?

If you need help with your HeartRise account, subscription, billing, Premium access, or a technical issue, contact our support team.

Contact

Email support

For account, billing, subscription, or technical support, email us at:

support@heartrise.app

Billing & subscription

Contact us if your Premium access is not active after payment, if you need help with cancellation, or if you have questions about your subscription.

View pricing →

Account access

If you cannot log in, cannot access your dashboard, or your recovery data does not appear correctly, send us a short description of the issue.

Go to login →

Technical issues

If something does not load, a page shows an error, or a feature does not behave as expected, please include the page URL and a short explanation.

Emotional safety

HeartRise is not a medical service, emergency service, or replacement for professional care. If you are in immediate danger or crisis, contact local emergency services or a licensed crisis support provider immediately.

Before contacting support

  • • Try refreshing the page.
  • • Make sure you are logged in with the correct email.
  • • If this is a billing issue, include your account email.
  • • If this is a technical issue, include the page where it happened.